Refund and Returns Policy

Online Course Refund Policy

Effective Date: 26/08/2023

Thank you for choosing, owned and operated by Cross The Skylimits (CTSC). We strive to provide you with high-quality educational experiences. This Online Course Refund Policy outlines the terms and conditions related to refunds for our online courses.

1. Refund Timeframe

Our refund policy allows for a refund request within 14 days from the date of purchase. If 14 days have passed since your purchase, we regret to inform you that we cannot offer you a full refund.

2. Eligibility for Refund

To be eligible for a refund within the 14-day period, your request must meet the following criteria:

  • The refund request is made within 14 days from the date of course purchase.
  • You have not accessed more than a specified percentage of the course content (e.g., 20%) within the refund period.
  • Proof of purchase, such as a receipt or order confirmation, is provided.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • You have accessed more than the specified percentage of the course content within the refund period.
  • The course content has been fully accessed or completed.
  • Refund requests made after the 14-day refund window has passed.

4. Refund Process

If your refund request meets the eligibility criteria, please follow these steps:

  1. Contact our customer support team at [insert customer support email] within the 14-day period to initiate the refund process.
  2. Provide your order details, including the order number and purchase date.
  3. Our customer support team will guide you through the necessary steps for processing the refund.

5. Contact Us

If you have any questions, concerns, or need assistance with the refund process, please reach out to our customer support team at . We are here to ensure your experience with is informative and rewarding.